CVE-2024-20253
Cisco Unified Contact Center Enterprise vulnerability
Cisco·Unified Contact Center Enterprise
- Published
- Jan 26, 2024
- Updated
- May 29, 2025
- First covered
- Jul 3, 2026
- Latest story
- 4 months ago
Summary
A vulnerability in multiple Cisco Unified Communications and Contact Center Solutions products could allow an unauthenticated, remote attacker to execute arbitrary code on an affected device. This vulnerability is due to the improper processing of user-provided data that is being read into memory. An attacker could exploit this vulnerability by sending a crafted message to a listening port of an affected device. A successful exploit could allow the attacker to execute arbitrary commands on the underlying operating system with the privileges of the web services user. With access to the underlying operating system, the attacker could also establish root access on the affected device.
CWE-502Deserialization of Untrusted Data
Attack profile
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:L/A:HAffected products
- Cisco Unified Contact Center EnterpriseN/A
- Cisco Unity Connection12.0(1)SU112.0(1)SU212.0(1)SU312.0(1)SU4
- Cisco Unified Communications Manager12.0(1)SU112.0(1)SU212.0(1)SU312.0(1)SU4
- Cisco Unified Contact Center Express8.5(1)9.0(2)SU3ES0410.0(1)SU110.0(1)SU1ES04
- Cisco Unified Communications Manager IM and Presence Service10.5(1)10.5(2)10.5(2a)10.5(2b)
- Cisco Virtualized Voice Browser11.0(1)11.5(1)11.5(1)ES2911.5(1)ES32
- Cisco Packaged Contact Center Enterprise10.5(1)10.5(2)10.5(1)_ES710.5(2)_ES8
- Cisco Unified Communications Manager / Cisco Unity Connection10.5(2)SU1010.5(1)10.5(1)SU110.5(1)SU1a